Background Story
A high-growth global retailer grappled with internal disconnects in its C-suite, where rapid expansion amplified communication gaps and leadership silos. The senior leader, overseeing 8 direct reports responsible for key operations, recognized that technical acumen alone couldn’t sustain performance. Inspired by research linking high EQ to superior leadership outcomes—such as 90% of top performers exhibiting strong emotional skills—the executive partnered with Spirit of EQ in early 2022, through 2023. The premise: EQ would bolster team health by improving internal dialogue, empathetic leadership, and rapport with stakeholders outside the executive circle, including employees and clients. This initiative aligned with broader findings that EQ-driven teams experience 20% higher performance metrics and enhanced collaboration.